Support, warranty and delivery

What we promise, what it covers, and how to get help — on every Green Light Display, on every rung.

Warranty

• Hardware: 1 year from delivery, covering the panel, mainboard, power supply, touch layer and stand against defects in materials and workmanship. Free replacement parts and remote guidance; we ship the part and walk you through the swap, or arrange a replacement unit when a swap isn’t practical.
• Software: lifetime. The GLI player, the phone app, CMS Cloud Control and every update to them are included for as long as you own the display. No subscription, no renewal, no sunset.
• Not covered: physical damage, water or outdoor exposure beyond the product’s rating (all Green Light Displays are indoor or in-window units), operation outside 0–50 °C, unauthorized firmware or root modifications, and consumables.
• Open Android units carry the hardware warranty only.

Delivery

• Delivered from payment, by the port your freight arrives through. West Coast (AZ, CA, CO, ID, MT, NM, NV, OR, UT, WA, WY): 7–11 weeks. Gulf Coast (AL, AR, IA, KS, LA, MO, MS, NE, OK, TN, TX): 10–14 weeks. East Coast (Florida to Maine, plus the Great Lakes states): 10–14 weeks. Production takes 10–15 days after your approval; ocean freight and delivery to your door make up the rest. We send production photos and a video of your unit before it is crated. Cancel any time before your display is crated for a full refund.
• Delivered price, duty included. Freight, customs duty and brokerage are in the price for any commercial address in the lower 48 states. Lift-gate and inside delivery are included for units 55″ and larger. Alaska, Hawaii and residential addresses are quoted.
• Inspect on arrival. Note any crate damage on the driver’s paperwork and photograph it; report it to us within 48 hours and we handle the claim.

Returns

• Dead on arrival or defective within 30 days: replaced or repaired at our cost, including freight.
• Change of mind: because every display is built to order, non-defective returns are accepted within 30 days of delivery in original packaging, less a 15% restocking fee and return freight. Cancellation before crating is a full refund on every rung. After crating, Built For You units, add-ons and content packs are non-refundable.

Getting help

1. Chat — the GLI assistant on every page knows the displays, pricing, lead times, onboarding steps and your order status.
2. My Displays — see whether each screen is online, its temperature, its last screenshot, and push content from My Account → My Displays.
3. Ticket — when it needs a human, open a ticket from chat or the support page. We answer within one business day; Care customers within 4 hours.
4. RMA — if a part or unit needs to come back, we issue an RMA number and a prepaid label; nothing ships back without one.

Firmware and software policy

• Displays run a GLI-signed Android 11 firmware with verified boot. The GLI player updates itself over the air, keeps the last known-good version, and rolls back automatically if an update misbehaves.
• Content plays from local storage, so a lost internet connection never blanks the screen.
• Open Android units run stock Android firmware and can be upgraded to GLI Player remotely with an activation code.

Content policy for AI packs → · How onboarding works →